Process & FAQs
Your questions about secure overnight airport parking in Whangarei are all answered here
The questions we get asked most often at Lock n’ Fly are answered below. However, if you want to know more about our service and cannot find your answer in the list, feel free to call our helpful and friendly team on 09 436 4081 or email us. We’re here to help and make secure airport parking Whangarei easy.
Need to know before you fly
Where is Lock n Fly located?
As you drive into the airport towards the terminal, keep a lookout for the bright pink signs. Turn left just before you reach the terminal entry doors and park your vehicle at the end of Dakota Lane. We’re hard to miss with all the pink signs that are there to guide you. You can also view this helpful video which is full of tips and explains the entire process.
How long is the walk to the terminal?
It’s not far at all. The distance is almost the same as if you would park in the public airport carpark. If you have lots of luggage, it’s an idea to drop this off at the terminal first, then circle around and park in our yard.
Do I leave my keys?
Yes! After parking in the drop off yard, we ask you to put your keys in a provided envelope, fill out your details, tear off the white card with your PIN number on it (and keep it safe), then place the envelope in the drop box inside the terminal.
Where does my car go while I’m away?
Our team visit the airport during the day to move cars in and out of our secure yard, which is located at the airport.
What if I don’t leave my keys?
If customers don’t leave their keys we aren’t able to move cars into our secure yard, which blocks up the drop off / pick up yard and effects our ability to provide our service to customers. Please urgently call us on 09 436 4081. In some cases, if keys cant be supplied within a day, we may need to tow your car at a cost of $150, which is at the customers cost.
Can I leave my keys for someone else to collect?
Yes, you can. Just provide their information when you book and write it on the envelope when dropping off your keys. Making sure keys are dropped off before 8am for key collections up to 3pm, alternatively drop off keys by 2pm for key collections up to 8pm. This is because the team aren’t at the airport full time and to ensure we can allocate keys into a locker for collection, also follow up with an email to book@locknfly.co.nz so we can update the team on duty
When do I drop off my keys?
Always ensure the flight is going ahead before dropping keys into the drop box. In the case of bad weather, we suggest waiting until the flight is confirmed as departing.
Why do I have to book online and complete an envelope at the terminal?
The online booking confirms a spot at our secure carparking service on the days required. When you complete the envelope at the terminal, it provides us with your keys and also gives our customers to opportunity to make changes to their booking if needed.
What are the parking rates and charges?
Secure overnight parking with Lock n’ Fly costs $15 for the first night, $10 per night up to 5 nights, then $7 per night thereafter. The total costs are calculated automatically when you book online.
How do I pay?
You can book and pay here with a credit / debit card. If pre-agreed, please email us your contact details, flight details and intention to pay with cash. Just leave the correct cash in the envelope when you drop off your keys. You can also pay via online banking using Lock n Fly Whangarei 38-9023-0447148-03 – please email us your contact details, flight details and intention to pay via bank transfer. Please ensure you note payment version on your envelope when dropping off your keys.
My flight plan has changed since I booked, how do I change the booking?
If the number of nights is the same, just email us to update your booking. Alternatively just note the updated travel times on your envelope. No additional fees apply.
What do I do if my connecting flight is cancelled, and I go back to Whangarei?
If a flight is cancelled and Air NZ puts customers on buses, the terminal/yard will be open for collection until after the bus arrives. If you decide to drive up using a rental car service, we cannot guarantee that you will be able to retrieve your keys from the lockers if the bus arrives earlier and Air NZ closes the terminal.
When you return and other questions
I have lost my white card with my PIN number on it. What do I do?
You can either call us on 09 436 4081 or email us and we’ll help you out.
Are Lock n’ Fly on site full time?
We visit the airport during the day, but we’re not based there permanently. Our drop off and collection yard is open from 5am until 10pm.
Do you have rates for long term stays?
Yes, we do. For more information, please call us for a chat on 09 436 4081 or email us.
Can I park my ute or van securely with you?
Absolutely. We make sure to park these type of vehicles as securely as possible, away from fence lines etc.
Are you open on public holidays including Christmas Day and New Years?
Yes, we operate every day and our service is aligned with Air NZ flight schedules.
Can I leave a car for someone else to collect?
Yes, you can. Just provide their information when you book and write it on the envelope when dropping off your keys.
My flight plan has changed since I booked, how to I change the booking?
If the number of nights is the same, just email us to update your booking. No additional fees apply.
Can I extend my stay?
If you need to extend your stay for whatever reason, just email us 24 hours prior to your arrival date back to Whangarei and we can amend your booking. Payment for extension can be done into our bank account Lock n Fly Whangarei 38-9023-0447148-03. Please ensure you use your name and booking number as the reference.
Can I pick up my car earlier than I originally booked?
Yes, that is possible, but we ask that you please provide 24 hours’ notice as we aren’t always at the airport. If your arrival is less than 24 hours, please email AND call us on 09 436 4081.
NOTE: If a callout is required due to communication received at a time our team isn’t onsite, then a callout fee of up to $75 may apply.
What if I forget to update Lock n’ Fly about returning earlier?
If you arrive at the airport and have forgotten to call us, please call us right away on 09 436 4081 and we will make appropriate plans. These might not be immediate, as the keys are stored offsite. Also note that a $75 callout fee may apply.
Do I get a refund if I arrive earlier than expected?
No, sorry. We do not issue refunds for earlier than expected arrivals.